Terms of Use

Section 1. Purpose and scope

I Train With You is an online platform that provides professional fitness coaches with tools to run their business (client follow-up, programs, nutrition, scheduling, messaging, contracts, billing) and lets individuals follow their coaching from an app and, if they wish, publish a request to be put in touch with coaches.

The Terms apply to every service available on the i-train-with-you.com website, the coach area and the client app (installable web app). They are accepted when the account is created and can be read at any time from the site footer.

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Section 2. Definitions

• Platform: the website, the coach area and the client app published by I Train With You.
• User: anyone with an account, coach or client.
• Coach: a fitness professional who uses the platform for their business, on a free or paid plan.
• Client: an individual who uses the client app, free of charge, to follow their coaching. The client normally acts as a consumer.
• Request: a coaching need published by a client to be put in touch with coaches.
• Proposal: a coach's answer to a request.
• Content: any information, text, image, video, program, message or document a user uploads to the platform.
• Coaching agreement: the agreement made directly between a coach and a client, to which I Train With You is not a party.

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Section 3. Publisher and contact

The platform is published by Alaric LEGRAIS, sole trader (entrepreneur individuel, EI), operating the platform under the trade name "I Train With You", SIREN 821 197 878, SIRET 821 197 878 00035, address: Varades, 44370 Loireauxence, France. VAT number: FR62821197878.

Contact: contact@i-train-with-you.com or the contact form. Hosting details are given in the legal notice.

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Section 4. Account, access and security

Creating an account is free. Users provide accurate, up-to-date information and correct it when it changes. A client may also be invited by their coach and then activates their account from the link received by email.

Clients must be adults. A minor may only use the app with the permission of their legal guardian, who accepts the Terms on their behalf.

Login details are personal and confidential. Users are responsible for the use of their account and must notify I Train With You promptly of any unauthorised use. I Train With You may ask for extra verification (such as a code sent by email) to protect the account or confirm a sensitive action, such as signing a contract or deleting the account.

The platform is available online, in principle at all times. I Train With You may interrupt it for maintenance, updates or security reasons, keeping disruption to a minimum. I Train With You does not guarantee uninterrupted availability.

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Section 5. I Train With You's role: intermediary and host of content

Coaches work independently: they freely set their prices, availability, methods and terms, choose their clients and remain free to work and bill outside I Train With You. I Train With You imposes no algorithmic constraint on how they work.

For content uploaded by users (profiles, programs, messages, documents), I Train With You acts as a hosting provider within the meaning of article 6 of Regulation (EU) 2022/2065 (Digital Services Act) and article 6 of French law no. 2004-575 of 21 June 2004 (LCEN). I Train With You does not review this content beforehand and is not its author. It acts promptly to remove or disable access to manifestly illegal content as soon as it becomes aware of it (see section 14).

Payments between clients and coaches never go through an I Train With You account: they are collected directly on the coach's Stripe account (see section 6 and the terms of sale).

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Section 6. Description of the services

Depending on their profile and, for a coach, their plan, users can access in particular:

• Coach tools: client records, exercises, programs, sessions, meals and nutrition, scheduling and booking, tasks, statistics;
• Client app: programs, sessions and meals, progress tracking, booking where the coach allows it, reminders;
• Messaging between a coach and their clients or the authors of requests the coach answered;
• Requests and matching: a client may publish a request, sent to eligible coaches according to neutral criteria (see section 7); coaches may send a proposal; the client chooses freely;
• Contracts: a coaching agreement template provided by I Train With You that the coach completes (prices, places, durations, cancellation terms), simple electronic signature with a one-time code sent by email, delivery of the signed agreement on a durable medium, and an online withdrawal function available to the client during the legal period;
• Billing and payment: for coaches on a paid plan, invoices issued in the coach's name and on the coach's behalf and online payment through the coach's Stripe account (see the terms of sale);
• Tax certificates: annual certificates for clients of coaches registered for personal services (services à la personne), for eligible services only;
• Coach verification (see section 8);
• Data export and deletion (see sections 16 and 20).

Some features open gradually. Their temporary absence is not a breach by I Train With You. The features included in each coach plan are listed on the Pricing page.

Contracts, invoices and certificates are generated from the information entered by the coach, who remains solely responsible for it. I Train With You provides templates and consistency checks, without giving legal, tax or medical advice.

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Section 7. Ranking and routing of requests

In accordance with articles L111-7 and D111-7 of the French Consumer Code and article 5 of Regulation (EU) 2019/1150, I Train With You informs users how coaches are listed, delisted and ranked.

Listing. A request is only sent to coaches who work professionally, have chosen to receive requests, whose professional profile is verified, who offer the requested session place, whose service area covers the client's area (except remote sessions) and who have not reached the usage limits of their plan (monthly proposals, pending requests, number of clients). These limits may prevent a coach from receiving a request, but never change the order of the coaches who receive it.

Ranking. Among eligible coaches, the order depends on: the distance between coach and client, how well the goals and session places sought match those offered by the coach, availability, profile verification, and the coach's response rate to requests.

Delisting. A coach stops receiving requests if they turn reception off, if their professional card or insurance certificate expires or is rejected, if they reach the limits of their plan, or if they are suspended under section 19.

The criteria and their weight are detailed on the How ranking works page, linked from every results page.

All coaches on I Train With You are professionals. A client who makes an agreement with a coach has the rights granted to consumers by EU and French law, including the right of withdrawal where it applies.

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Section 8. Coach verification

To receive requests, issue contracts or bill through I Train With You, a coach completes their professional profile: identity, legal status, SIREN number, address, sports instructor professional card and its expiry date, diploma, professional liability insurance certificate and, where relevant, personal services registration number and consumer mediator details.

I Train With You checks these documents, in particular against the public register of sports instructors, and gives each one a status (pending, verified, rejected, expired). The "verified" label is only shown for a document that has actually been checked. When the professional card or the insurance expires, matching, contracts and billing are suspended until it is updated; the coach is notified 30 days and 7 days before expiry.

This is a document check at a given date. It does not guarantee the quality of the coach's services or that their situation stays the same, which the coach undertakes to keep up to date.

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Section 9. Reviews

As of this version, I Train With You does not publish client reviews of coaches. If this feature opens, I Train With You will state, in accordance with articles L111-7-2 and D111-17 of the French Consumer Code, whether and how reviews are checked, the date of each review and of the experience, the sorting criteria, whether any consideration is given and how long reviews stay online, and will let the coach concerned report a review whose authenticity they dispute. The Terms will be updated accordingly.

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Section 10. Commitments of all users

Every user undertakes to:

• use the platform for its intended purpose, in accordance with the Terms and the law;
• publish no illegal content, including insulting, defamatory, discriminatory, hateful, violent or sexual content, or content infringing others' privacy, image rights or intellectual property;
• not impersonate anyone or create fake accounts, requests or proposals;
• not use messaging for unsolicited marketing, spam or harassment;
• not collect other users' data for any purpose other than the coaching relationship;
• not harm the platform's operation or security (scraping, bypassing plan limits, malicious code, unauthorised access attempts);
• report to I Train With You any manifestly illegal content or behaviour they become aware of (see section 14).

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Section 11. Specific commitments of coaches

Coaches, as independent professionals, undertake in particular to:

• hold a qualification allowing them to coach the activities they offer for pay and a valid sports instructor professional card (articles L212-1 and L212-11 of the French Sports Code), as well as professional liability insurance, and keep proof of them up to date on the platform;
• give their clients the required pre-contract information and mandatory details (articles L111-1 and L221-5 of the French Consumer Code), guarantee them effective access to a consumer mediator (article L612-1 of the same code) and respect the right of withdrawal where it applies;
• keep the information in their professional and billing profile accurate (legal status, SIREN, VAT regime, personal services number), for which they remain responsible;
• meet their own tax and social security obligations (income tax returns, VAT where applicable, social contributions), which are theirs alone (see section 21);
• use their clients' data only for the agreed coaching, in compliance with the GDPR, and obtain explicit consent before processing any health data;
• give only general nutrition advice, without any dietary or medical follow-up reserved to a regulated profession;
• answer themselves for the proper performance of their services and for any damage they may cause.

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Section 12. Specific commitments of clients

• Clients provide truthful information, in particular in any health questionnaire, and tell their coach about any change in their health. If in doubt, they see a doctor before starting or continuing physical activity.
• Clients use the app free of charge. Coaching services are billed by the coach under the agreement made with them.
• Clients choose their coach freely. They may withdraw a request at any time and never have to accept a proposal.

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Section 13. User content

Users keep the rights to their content. They warrant that they hold the rights needed to publish it and grant I Train With You, for as long as it is hosted and worldwide, a free, non-exclusive licence to host, reproduce, technically adapt (format, size) and display it, solely to provide the platform to the recipients they chose. I Train With You does not use user content for advertising.

Programs, exercises and meals a coach shares with a client stay available to the client while the relationship is active, then as set out in the privacy policy.

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Section 14. Reporting and moderation

Anyone can report content or behaviour they consider illegal or contrary to the Terms from the platform where the feature is available, through the contact form or by email to contact@i-train-with-you.com. Where possible, the notice states the exact location of the content, why it is considered illegal, the name and email address of the person reporting (except for certain serious offences) and a statement of good faith (article 16 of Regulation (EU) 2022/2065).

I Train With You acknowledges receipt, reviews the notice diligently and objectively, and tells the person who reported it what action was taken. I Train With You may remove content, restrict its visibility, or suspend a feature or an account. The user concerned receives a statement of reasons giving the facts, the grounds and the available remedies (article 17 of the same Regulation), and may contest the decision by replying to that message; a person reviews the appeal.

Messaging is not subject to any content analysis, other than anti-spam and anti-abuse measures and the review of notices. I Train With You does not moderate content before publication.

The most serious content (terrorism, child sexual abuse material, incitement to hatred) can also be reported to the French authorities on the PHAROS platform. Knowingly reporting content as illegal on the basis of false information may make the person reporting it liable.

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Section 15. Intellectual property

The platform, its software, structure, databases, document templates, texts, trademarks and logos belong to I Train With You or its partners. The Terms give users a personal, non-exclusive, non-transferable right to use the platform for their own needs while their account exists. Any other reproduction, extraction or use requires written permission.

Coaches may use the contract templates provided by I Train With You for their relationships with their clients, including after leaving the platform for agreements already made.

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Section 16. Personal data

The processing carried out by I Train With You is described in the privacy policy, which forms part of the Terms. In particular:

• health data (health questionnaire, body measurements, individual nutrition follow-up) is only processed with the explicit, separate consent of the person concerned; refusing does not prevent basic use of the app;
• the location used for matching is reduced to a postcode or an approximate point; the coach only sees the city and a rounded distance;
• I Train With You does not sell or rent users' data and shows no advertising;
• every user can export their data and delete their account themselves (see section 20).

To exercise your rights: contact@i-train-with-you.com. You can lodge a complaint with the CNIL, the French data protection authority.

For their clients' data processed for their business, the coach is the controller; I Train With You then acts as processor on the coach's behalf, under the terms of sale.

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Section 17. Liability

I Train With You uses reasonable means to keep the platform working and secure (obligation of means). I Train With You is not liable for:

• the performance, quality or price of coaching services, or damage occurring during a session, which fall under the agreement between coach and client and under the coach’s insurance;
• content published by users, subject to its obligations as a hosting provider;
• the content of contracts, invoices and certificates generated from the coach's information;
• payment services provided by Stripe;
• unavailability caused by maintenance, a third party, the user or force majeure within the meaning of article 1218 of the French Civil Code.

Nothing in the Terms excludes or limits I Train With You's liability for gross negligence or wilful misconduct, personal injury, or where the law forbids it. Towards consumer clients, these provisions apply within the limits of the French Consumer Code.

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Section 18. Term

The Terms apply for as long as the platform is used, with no commitment. Users may stop using the platform and delete their account at any time.

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Section 19. Suspension, restriction and termination by I Train With You

In case of a breach of the Terms, a risk to the security of users or the platform, an expired or fraudulent professional document, or a request from an authority, I Train With You may restrict a feature, remove content, or suspend or close an account, in proportion to the seriousness of the facts.

Decisions are reasoned and notified on a durable medium (email). For a coach, a restriction or suspension is explained no later than when it takes effect, and termination of all services is notified at least 30 days in advance, except for a legal obligation, repeated breaches or serious grounds (article 4 of Regulation (EU) 2019/1150). Users may submit their comments and contest the decision by replying to the message received.

Closing an account does not affect coaching agreements already made between a coach and their clients, or invoices already issued.

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Section 20. Account deletion and inactivity

Users can delete their account at any time from their account area (or with the deletion form), after confirming with a code sent by email. Deletion takes effect after 14 days, during which the user can cancel it by signing in again. Before deleting their account, users can export their data.

At the end of that period, account data is deleted or anonymised. However, what I Train With You must keep is retained for the legal period with restricted access: electronic agreements of 120 euros or more and their signature evidence (10 years, articles L213-1 and D213-2 of the French Consumer Code), invoices and accounting records (10 years, article L123-22 of the French Commercial Code), and data needed for platform operators' tax reporting. Messages exchanged then appear as from a "Deleted user".

An account with no sign-in for 24 months is deleted in the same way. The user is warned by email at least 30 days beforehand; signing in is enough to keep the account.

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Section 21. Coaches' tax and social obligations, DAC7 reporting

Income coaches earn through the platform is subject to tax and social contributions. In accordance with article 242 bis of the French General Tax Code, I Train With You informs coaches of their obligations and provides links to the websites of the tax authority and Urssaf.

Under articles 1649 ter A to 1649 ter E of the French General Tax Code (transposing Directive (EU) 2021/514, known as "DAC7"), I Train With You collects from coaches who receive payments through the platform the required information (identity, address, date of birth, tax identification number, SIREN, details of the bank account receiving the payments) and reports to the tax authority each year, no later than 31 January, the amounts paid to coaches and the commissions earned by I Train With You in the previous year. The French authority may share this information with the tax authorities of other Member States. Each coach concerned receives a copy of the information reported about them.

If a coach does not provide this information after two reminders, I Train With You may suspend billing through the platform until it is provided.

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Section 22. Changes to the Terms

I Train With You may update the Terms, in particular to reflect changes in the law or the services. The new version is published on this page with its effective date and notified to users by email or in the platform.

For coaches, any change is notified at least 15 days before it takes effect, except for a legal obligation or an imminent security risk (article 3 of Regulation (EU) 2019/1150). Users who refuse the new version may delete their account before it takes effect. Changes have no effect on coaching agreements already made.

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Section 23. Complaints, mediation and governing law

Complaints can be sent to I Train With You by email at contact@i-train-with-you.com. I Train With You answers as quickly as possible.

A consumer client who is not satisfied after a written complaint may refer the matter, free of charge, to the consumer mediator I Train With You belongs to, within one year of the complaint (articles L612-1 and L616-1 of the French Consumer Code):

Disputes about a coaching agreement are settled between the coach and the client, where relevant before the mediator named by the coach in the agreement.

The Terms are governed by French law. Failing an amicable settlement, disputes go to the competent court under ordinary rules. A consumer may choose the court of the place where they lived when the contract was made or when the harmful event occurred (article R631-3 of the French Consumer Code).

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Section 24. Contact

Alaric LEGRAIS, sole trader (entrepreneur individuel, EI), operating the platform under the trade name "I Train With You". Address: Varades, 44370 Loireauxence, France. Email: contact@i-train-with-you.com.

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